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Privacy and Data Security Policy


LEAP is committed to protecting and respecting your privacy. 

This Policy explains when and why we collect personal information about people who enquire about/use our services or visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check our website occasionally to ensure that you are happy with any changes. By using our services and/or website, you are agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to LEAP, 197 Hamilton Road, Halfway, Cambuslang, G72 7PJ.

The rules on processing of personal data are set out in the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Who are we?

We are LEAP, a Lanarkshire charity that runs a range of services for people over the age of 50. We are classed under the GDPR regulations as a data controller. That means we decide how your personal data we receive is processed and for what purposes. LEAP is a Scottish Charitable Incorporated Organisation (SCIO) registered in Scotland No. SC024196. The registered address is 197 Hamilton Road, Halfway, Cambuslang, G72 7PJ. For all data matters please email

We are registered with the Information Commissioner’s Office, registration number: ZA326270.

How do we collect information from you?

We obtain information about you when you use our website or contact us by phone or in person to use one of our services; for example, register to join LEAP or any part of the organisation, contact us about products and services, make a donation or if you register to receive one of our regular newsletters.  

What type of information is collected from you?

The personal information we collect might include your name, address, email address, phone number, IP address, and information regarding what pages are accessed and when. Sometimes we will collect other information about you such as your date of birth, age group, gender and information about health conditions or disability. The reasons for collecting this information are project specific to LEAP and explained below:

LEAP - Leisure and Learning

  • We record your details for insurance purposes so that we know who is attending our activities and to ensure that they are covered under our insurance policy;

  • We ask for your date of birth for monitoring purposes, however all data is made anonymous when shared with funders;

  • We collect data electronically when you book for an activity or class online; and

  • We may take photographic imagery of activities, however we will ensure that we have your written consent to use and store these for future use.

LEAP - Befriending and Handyperson Services

  • We record your details for insurance purposes so that we know who participate in our services and to ensure that they are covered under our insurance policy;

  • We gather information from you such as personal information and health details so that we are better able to support you and your individual needs when we match you with a volunteer; 

  • We ask for your date of birth for monitoring purposes, however all data is made anonymous when shared with funders; and

  • We may take photographic imagery of activities, however we will ensure that we have your written consent to use and store these for future use.

Please note that LEAP will never share your data with Third Parties without your consent.

How is your information used?

We may use your information to:

  • Process a donation that you have made;

  • Process applications for membership of LEAP or its Befriending and Handyperson Services or its Learning and Leisure programme;

  • Process applications for volunteering, training and events;

  • To carry out our obligations arising from any contracts entered into by you and us;

  • Deal with entries into any competitions;

  • Seek your views or comments on the services we provide;

  • Notify you of changes to our services;

  • Post out copies of the newsletters from our three services;

  • Send you communications which you have requested and that may be of interest to you. These may include newsletters, information about campaigns, fundraising activities, new services or events on offer from LEAP;

  • Activities or promotions from any LEAP partner organisations that we think may be of use to you; and

  • Process a volunteer or job application to join LEAP and associated projects.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example, volunteer and staff PVG information). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you may hold with us.

What is our legal basis for processing your personal data?

Our lawful basis for processing your general personal data under article 6 of GDPR is as follows:

  • Contract – when you enter into an agreement with us that we will provide a service to you; that could be as an attendee of the LEAP activity programme, as a Befriendee or user of the Handyperson service; and

  • Legitimate Interest – you have shown an interest in the services and work undertaken by LEAP and associated projects, and so we may use your information to contact you about activities or services we think will be of interest to you

Consent of the data subject

We will directly ask for your consent to process data:

  • When you sign up for any of our regular newsletters either by phone, email, or in person;

  • When you register for membership of LEAP and associated projects through paper forms, by email or over the phone; and

  • If necessary for the performance of a contract with the data subject or to take steps to enter into a contract

Who has access to your information?

LEAP requires access to personal information such as name, address, phone and email details in order to process your membership of LEAP and associated projects. This will typically be collected by LEAP head office if you contact us directly. 

It is important to note:

•    We will not sell or rent your information to third parties
•    We will not share your information with third parties for marketing purposes

We will also limit access to your personal information to those employees and third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.


In the event of a suspected data security breach and will notify you and any applicable regulator where we are legally required to do so.  However, we cannot be responsible for any images which are obtained illegally from our website or social media and misused.

Third Party Service Providers working on our behalf

When we share data with external evaluators or provide reports to our funders (as we are required to do under certain conditions of grant funding), the information will be made anonymous. Your personal data is not shared. We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to mail your copy of the quarterly LEAP Activities Newsletter). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond LEAP for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law; for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct communications from us about the work we do then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email:

How you can access and update your information

The accuracy of your information is important to us. If any of your details change, or any of the information we hold is inaccurate or out of date, please email us at: or write to us at: LEAP, 197 Hamilton Road, Halfway, Cambuslang, G72 7PJ.

You have the right to ask for a copy of the information that LEAP holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information

We do not ask for any personal information via our website.  Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud.

Use of 'cookies'

Like many other websites, the LEAP website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. We do not process anyone's data aged under 16 without their parents/guardians explicit permission. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Intellectual property

The LEAP website and its content is copyright of LEAP © 2018. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only; and

  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. The copying and use of any third party logos accessed via the websites is not permitted without prior approval from the copyright owner. To request permission to use LEAP’s logos, please contact us.

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact LEAP head office via email at: or write to us at: LEAP, 197 Hamilton Road, Halfway, Cambuslang, G72 7PJ. Alternatively, if this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 123 1113 or via email  or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Privacy and Data Security Policy, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Review of this Policy

Any changes we may make to our privacy policy in the future will be posted our website and, where appropriate, notified to you by email, or post if requested. Please check back frequently to see any updates or changes to our privacy policy. You can also contact us at or write to us at: LEAP, 197 Hamilton Road, Halfway, Cambuslang, G72 7PJ

This Policy was last updated in October 2021.

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